Compare Re:Desk vs. ClickDesk

A good way to find the correct Help Desk Software product for your business is to compare the solutions against each other. Here you can compare Re:Desk and ClickDesk and see their features compared in detail to help you choose which one is the better product. Likewise, you can review their overall ratings, for instance: overall score (Re:Desk: 8.0 vs. ClickDesk: 8.6) and user satisfaction (Re:Desk: N/A% vs. ClickDesk: 100%). Examine their differences and similarities and discover which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your business outgrow the app in the next couple of years? Our experts made sure to review all popular Service Desk Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Samanage, JIRA Service Desk, Freshservice.
Compare

Re:Desk

VS

ClickDesk

VS

Re:Desk screenshot ClickDesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Cost

Cost

$29.99

$13.99

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Useful Links
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about ClickDesk pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact No.

Contact No.

1.855.452.3375
Email Address

Email Address

support@clickdesk.com
Prominent Clients

Prominent Clients

Agile CRM, Quorum, NetStock
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft
Company's Address

Company's Address

MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare Re:Desk and ClickDesk with one another. Even though specific functionalities, pricing and customer comments are all important and should be included when making a final choice, you should also take a look at the recognition and awards merited by each service. Frequently a less dominant solution may turn out to be a great choice that was distinguished with B2B awards such as our Great User Experience Award which reveals that in spite of lesser market popularity it’s a significant rival to the solutions that dominate the market.