What is better ClickDesk or NinjaOne (Formerly NinjaRMM)? When you need an effective Customer Support Software product for your enterprise you should invest time and compare various alternatives. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a quick idea how each product functions. For instance, on this page you can find ClickDesk’s overall score of 8.6 and compare it against NinjaOne (Formerly NinjaRMM)’s score of 8.6; or ClickDesk’s user satisfaction level at 93% versus NinjaOne (Formerly NinjaRMM)’s 93% satisfaction score.
The assessment will help you identify the good and bad points of each program, and decide which one fits you requirements better. Aside from the robust features, the solution that is easy to understand and use is always the better product.
Currently, the best products in our Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
When you research various Customer Support Software services you shouldn’t just study their list of features and available pricing plans. Pay attention to the fact that the software should be adjusted to your work processes and company so the more flexible their offer the better. Check which OSes are supported by ClickDesk and NinjaOne (Formerly NinjaRMM) and ensure you will get mobile support for whichever devices you work on in your company. You should also find out which languages and geographies are supported, as this may be a critical factor for many businesses.
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