What is better ClickDesk or LiveChat? A good way to choose the right Customer Support Software product for your organization is to cross-check the solutions against each other. Here you can compare ClickDesk and LiveChat and see their functions compared thoroughly to help you decide on which one is the better product.
Furthermore, you can review their overall ratings, including: overall score (ClickDesk: 8.6 vs. LiveChat: 9.0) and user satisfaction (ClickDesk: 93% vs. LiveChat: 96%). Examine their differences and similarities and see which one outperforms the other. Similarly think about what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
We are aware that not all people have the time to scrutinize a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as crucial as features and client support level are pricing plans given by ClickDesk and LiveChat. While cost should not be the only element it’s definitely a significant thing to consider. You should count on a flexible pricing plan that can be matched with your company size and painlessly scaled up every time your business grows. Make sure you don’t select plans that include extra features that you won’t use and always try to get in touch with the vendor directly because big companies can usually count on discounts. You should also try out a free trial or demo of each solution to spend at least some time working with it. It’s a valuable experience that doesn’t need you to pay any money and provides you with a practical overview of what it’s like to work with ClickDesk and LiveChat.
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