MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Qualtrics CX vs ReferenceEdge

What is better Qualtrics CX or ReferenceEdge? There are many Customer Experience Management Software products available for businesses today. The simplest way to find out which product fits your needs best is to compare them side by side. For instance, here you can review Qualtrics CX and ReferenceEdge for their overall score (9.1 vs. 6.8, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

Additionally, you can examine their individual modules and pricing stipulations as well as other useful information below. When matching products be sure to compare their similar functions and mark their disparities to have a clearer picture of both deals. Likewise, remember to evaluate other factors including security, backup, usability, and customer support.

In the event you have to quickly identify the top Customer Experience Management Software according to our review team we recommend you check out these products: Zendesk, Yotpo, Qualtrics CX.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Content Management
  • Advocate Accounts Management
  • Advocate Accounts Search
  • Advocate Overuse Prevention
  • Reference Automation Request
  • Program Membership Management
  • Real-Time Program Metrics
  • Automated Advocate Data Updates
  • Reference Lead Finder
  • Gamification & User Rewards
  • Integrations

Pricing Info

ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:

  • Influitive
  • Gainsight
  • TechValidate

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A true native component for Salesforce that helps you manage customer references.

Company Email

info@point-of-reference.com

Contact No.

Company's Address

Point of Reference, Inc.
8050 E. 24th Avenue
Denver, CO 80238-3070
USA

When you research various Customer Experience Management Software software you shouldn’t just analyze their features list and available pricing packages. Consider that the software should be matching your standards and business so the more flexible their offer the better. Check what platforms are supported by Qualtrics CX and ReferenceEdge and be certain you will get mobile support for whichever devices you work on in your company. You should also find out which languages and countries are supported, because this might be a critical factor for many firms.

Page last modified