What is better Qualtrics CX or ReferenceEdge? With a wide range of functions, pricing, conditions, and more to check, choosing the right Customer Experience Management Software for your firm is hard. But making use of our system, you can easily match the characteristics of Qualtrics CX and ReferenceEdge together with their general score, respectively as: 9.1 and 6.8 for overall score and 100% and N/A% for user satisfaction.
You can also evaluate them feature by feature check out which application is a more effective fit for your company. Remember to use a free trial first before opting in for a plan to see how the software can benefit you in real scenarios.
At the moment, the best solutions in our Customer Experience Management Software category are: Smartlook, Zendesk, Alchemer.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Please pay attention to the fact that even though both Qualtrics CX and ReferenceEdge may provide an outstanding range of features every solution might be designed for a different company size. If you are studying different apps you may want to focus on a business size they are catering to. Certain elements may scale up efficiently for big enterprises but if you run a small or mid-sized company it’s often more sensible to stay away from paying for customized functionalities that you might never use.
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