What is better Qualtrics CX or ReferenceEdge? Various businesses demand different types of Customer Experience Management Software. To learn which service suits you, consider reviewing various alternatives feature by feature an taking into consideration their conditions and prices. Likewise, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: Qualtrics CX (9.1) vs. ReferenceEdge (6.8) for general quality and efficiency; Qualtrics CX (100%) vs. ReferenceEdge (N/A%) for user satisfaction rating. Check out their high and weaker points and find out which software is a better choice for your company. A simple, practical tip is to note down the pros and cons of both solutions side by side and check which software has more benefits.
We know that not all businesses have enough time to scrutinize a wide range of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the Customer Experience Management Software category are: Alchemer, Zendesk, Smartlook.
Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:
Salesforce
Tableau
Marketo
Workday
Slack
Adobe Analytics
Adobe Launch
Freshdesk
Zendesk
Hubspot
Zapier
ServiceNow
Microsoft Dynamics 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Allianz, jetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Qualtrics is an award-winning tool trusted not only by thousands of companies but also by academic institutions. The first survey software that adapts the use of artificial intelligence in survey data analysis, Qualtrics utilizes its advanced intuitive tools to streamline the complex research process for businesses of any size.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Both Qualtrics CX and ReferenceEdge were tested by a group of independent B2B experts who conducted a detailed analysis of all crucial elements of each software. Their ultimate rating was prepared with unique SmartScore model that gives a separate partial score to each element such as: main functionalities, client support, mobile support, security, client satisfaction as well as market presence. We are aware that useful features are not the only aspect important to a company so we do our best to pay attention to all sides of a software before calculating its final score.
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