What is better Provide Support or ScreenConnect? Selecting the most appropriate Customer Support Software for your business is not that easy with too much features, choices, and offers to check. But, using our review platform will allow you to cut down the selection process by reading all key products in a single location.
For example, you can contrast Provide Support and ScreenConnect for their features and overall scores, namely, 8.7 and 9.0, respectively. Likewise, you can compare which software has higher general user satisfaction rating: 90% (Provide Support) and 96% (ScreenConnect) to determine which software is the better option for your business. Don’t simply pick the service with the cheapest price, but the solution that has the best value for your money.
We did our best to review all popular Live Chat Software services available out there, but among all the ones we reviewed these three deserved our special attention: Pipedrive, Vision Helpdesk, Zendesk.
Provide Support has three basic enterprise pricing options, which are based on the number of operators you have. If you have more than 10 operators, you can get in touch with the sales team.
Provide Support can integrate with websites and various shopping cart software. It also has plugins available for the following platforms, among others:
WordPress
Joomla
Magento
Shopify
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Florida State University, University of Cambridge, City of Las Vegas
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and reliable live support software for macOS, Windows, and Linux.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to cover all the needs of a company. While main functionalities of Provide Support and ScreenConnect should matter you should also thoroughly explore the integrations offered by a given software. Quote frequently you will already be working with some other SaaS software in your company and it’s much better to opt for products that integrate well with one another. With that approach you will be able to guarantee a smooth exchange of data between your teams and services, which can really reduce time spent on migrating between one app and the next.
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