What is better Provide Support or Zendesk? Various organizations require different types of Customer Support Software. To understand well which service fits your needs, think about assessing various solutions feature by feature along with their terms and pricing. Similarly, you can get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: Provide Support (8.7) vs. Zendesk (9.7) for total quality and functionality; Provide Support (90%) vs. Zendesk (98%) for user satisfaction rating. Examine their high and weaker points and decide which software is a better choice for your company. One simple but effective tip is to write the strengths and weaknesses of both solutions next to each other and see which app is better.
We did our best to prepare reviews of all popular Live Chat Software solutions that you can find on the market, but among them these three caught our special attention: Pipedrive, Vision Helpdesk, Zendesk.
Provide Support has three basic enterprise pricing options, which are based on the number of operators you have. If you have more than 10 operators, you can get in touch with the sales team.
Provide Support can integrate with websites and various shopping cart software. It also has plugins available for the following platforms, among others:
WordPress
Joomla
Magento
Shopify
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Florida State University, University of Cambridge, City of Las Vegas
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and reliable live support software for macOS, Windows, and Linux.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as important as functionalities and client support level are pricing plans given by Provide Support and Zendesk. While pricing should not be the sole element it’s surely an important thing to think about. You should count on a flexible pricing package that can be matched with your team size and easily scaled up when your team expands. You should be certain you don’t select packages that have extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly because big companies can frequently count on discounts. You should also check out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to pay any money and offers a practical overview of what it feels like to work with Provide Support and Zendesk.
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