What is better Provide Support or NinjaOne (Formerly NinjaRMM)? Getting the suitable Customer Support Software product is as straightforward as assessing the good and weaker functionalities and terms offered by Provide Support and NinjaOne (Formerly NinjaRMM). Here you can also match their general scores: 8.7 for Provide Support vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can look at their general user satisfaction rating, 90% for Provide Support vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you put some effort and review their differences and determine which one is the better option for your organization. What’s more don’t forget to consider your company’s or industry’s unique case, such as, a multilingual app for a global company or a mobile app to help you work away from your office.
We know that not all businesses have the time to scrutinize a large number of different services, so we came up with a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Provide Support has three basic enterprise pricing options, which are based on the number of operators you have. If you have more than 10 operators, you can get in touch with the sales team.
Provide Support can integrate with websites and various shopping cart software. It also has plugins available for the following platforms, among others:
WordPress
Joomla
Magento
Shopify
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Florida State University, University of Cambridge, City of Las Vegas
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and reliable live support software for macOS, Windows, and Linux.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
You don’t want exclusively a wide set of functionalities and flexible pricing plans from a well-known Customer Support Software. Almost as important as key features is a top-notch customer support. You want to guarantee that when you have any questions about Provide Support or NinjaOne (Formerly NinjaRMM), or you face some problems, or perhaps you’ll want to ask for a certain change or feature useful to your team you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to profit from individual training or at the very least an FAQ you can use.
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