What is better ProProfs Help Desk or iTouchVision Case Management? When you compare ProProfs Help Desk and iTouchVision Case Management, it is simple to see which Customer Support Software product is the more suitable alternative. This ensures that your organization can get the most productive and efficient program. You can check the details, for example available tools, pricing, plans offered by each vendor, offer stipulations, and more
We also let you check their overall scores to know which one seems to be more suitable. ProProfs Help Desk has 8.5 points for overall quality and 100% rating for user satisfaction; while iTouchVision Case Management has 7.7 points for overall quality and 98% for user satisfaction. Likewise, you can also find out which software company is more dependable by sending an an email question to the two companies and find out which company replies faster.
We realize that not all people have enough time to examine a wide range of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
You don’t want just a broad array of useful tools and adjustable pricing packages from a well-known Customer Support Software. Almost as significant as key features is a top-notch customer support. You want to guarantee that in a situation where you have any questions about ProProfs Help Desk or iTouchVision Case Management, or you run into a problem, or perhaps you’ll need to request a certain update or feature beneficial to your company you can trust in a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least an FAQ you can use.
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