What is better ProProfs Help Desk or Vivantio? The ideal Customer Support Software is a solution that can deal with your company’s specific requirements. It is possible to determine which choice works best for your company if you assess a wider range of products before you decide which one is the best.
For instance, ProProfs Help Desk and Vivantio are scored at 8.5 and 8.4, respectively, for general quality and performance. Likewise, ProProfs Help Desk and Vivantio have a user satisfaction rating of 100% and 93%, respectively, which indicates the general satisfaction they get from customers. Moreover, reach put to an existing client of the software and ask for their comments regarding the solution in question.
In the event you would like to quickly locate the more reliable Customer Support Software according to our experts we recommend you examine these services: Zendesk, Freshdesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you continue having second thoughts about which solution will perform best in your case it might be a sound idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular each software is and how large is its online presence. For instance, in case of Facebook ProProfs Help Desk has 25109 likes on their official page while Vivantio profile is liked by 0 people.
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