What is better ProProfs Help Desk or Vivantio? To ensure that you acquire the most effective and productive Customer Support Software for your enterprise, you have to compare products available on the market. For instance, here it is possible to match ProProfs Help Desk’s overall score of 8.5 against Vivantio’s score of 8.4. You may also examine their general user satisfaction: ProProfs Help Desk (100%) vs. Vivantio (93%).
In addition, you can assess their strengths and weaknesses feature by feature, including their contract conditions and pricing. By comparing products you are improving your chances to pick the right software for your needs. It’s clear you have to know your particular requirements to realize which service meets those needs.
In case you you need to quickly decide on the optimal Customer Support Software according to our review team we advise you examine one of these products: Freshdesk, Freshdesk Omni, Zendesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as essential as functionalities and user support quality are pricing plans offered by ProProfs Help Desk and Vivantio. Even though price should not be the only factor it’s without a doubt a key thing to consider. You should try to find a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your team expands. Make sure you don’t choose pricing plans that have additional functionalities that you won’t use and always try to get in touch with the vendor directly as enterprises can usually benefit from special pricing. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and gives you a reliable overview of what it feels like to work with ProProfs Help Desk and Vivantio.
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