What is better ProProfs Help Desk or Zendesk? Buying the most effective Customer Support Software for your business is essential to increasing your company’s effectiveness. In our platform, you can easily compare different solutions to see which one is the right software for your needs. Here you can match ProProfs Help Desk vs. Zendesk and check their overall scores (8.5 vs. 9.7, respectively) and user satisfaction rating (100% vs. 98%, respectively).
It's also possible to browse the specifics of pricing, terms, plans, features, tools, and more, and determine which software offers more benefits for your business. In practice, select the software which helps you to change the features and pricing to complement your sales growth or lack of it.
Currently, the best services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In the event you are still having second thoughts about which product will perform best for your business it might be a sound idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular every software is and how wide is its online presence.For instance, if you check ProProfs Help Desk LinkedIn profile you’ll see that they are followed by 866 users. In case of Zendesk the number of followers on their LinkedIn page is 59490.
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