What is better ProProfs Help Desk or Zendesk Chat? Today’s corporations require the most effective Customer Support Software product to continue to be competitive. On this page we help you with buying the right tool, by allowing you to examine ProProfs Help Desk and Zendesk Chat down to the very details of their individual functions.
It is also possible to examine our overall scoring values, which rate the software all round quality and performance. ProProfs Help Desk got a 8.5 score, while Zendesk Chat has a score of 8.5. Likewise, you can compare their general user satisfaction rating: 100% (ProProfs Help Desk) against 100% (Zendesk Chat). Keep in mind to select the application that best matches your most crucial needs, not the software with a lot of features.
Right now, the most popular products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
No Customer Support Software will be able to cater to all the needs of a company. Even though core features of ProProfs Help Desk and Zendesk Chat should matter you should also carefully examine the integrations provided by every service. Very often you will already be working with some other B2B software in your company and it’s much more beneficial to choose apps that integrate well with each other. With that approach you will be able to be certain of a reliable transfer of information between your teams and apps, which can considerably reduce time devoted to migrating between one product and the other.
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