ProProfs Help Desk
NOAWARDS
YET
Pricing:
Starting from $20
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Track Tickets
- Prioritize Tickets
- Solve Tickets
- Share Knowledge
- Instant Support
- Train Agents and Customers
- Optimized For Mobile Devices
- Scalable Solution
Pricing Info
Pricing Info
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
- Unlimited Tickets
- Unlimited Ticket History
- Multiple Inboxes
- Multiple Departments & Teams
- Audit & Admin Controls
- Overdue Time
- Internal Notes in Ticket
- Roles & Permissions
- Auto-Response
- Canned Responses
- Ticket Ratings
- Ticket Routing
- Child Tickets
- Labels
- Custom Fields & Filters
- Advanced ReportsPlus:
- Business Hours
- Bookmark
- Vault
- File Attachments
- API & Single Sign-On
- Integrations
- Mobile App
- Branding
Integrations
Integrations
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Company Email
Contact No.
Company's Address
ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States
ProProfs Help Desk Comparisons
Popular ProProfs Help Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
Pricing Info
One Plan. All Features You Need – $99 – 5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
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Ticketing System
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Email Ticketing
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Workflow automation
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Live Chat
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Omnichannel Inbox
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Ticket Auto Assignment
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AI Agents
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AI Copilot
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CSAT Surveys
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WhatsApp & SMS
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Instagram & Facebook
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Knowledge Base
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Custom Dashboard
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Scheduled Reports
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Recurring Tickets
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Role-Based Access Control
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Custom Email Templates
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Custom Fields
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Multibrand Help Desk
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Multiple SLAs & Business Hours
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Ticket Approval
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Integration Marketplace
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API & Developer Platform
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40+ Global Languages Including RTL
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SSO / SAML Authentication
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Audit Logs
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HIPAA Compliance
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Free Migration
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Professional Onboarding
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24×7 Support
AI Agent for Every Channel – $20 – 1000 AI Credits per month
Give your customers instant, accurate support on Chat, WhatsApp, Facebook, Instagram, Telegram, and more.
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Instant 24/7 answers on every channel
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Adaptive to high-volume spikes
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Reduces workload for your support team
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Flexible credit usage so you pay only for what you actually use
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Seamless escalation to human agents
AI Copilot to Boost Your Support – $20 – 1 Agent per month
Give your agents an AI Copilot that writes, summarizes & saves hours daily.
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Unlimited AI — no usage caps
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Personalized, context-aware responses in seconds
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Instant conversation summaries for faster resolutions
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Consistent tone across all customer interactions
Assists agents with faster, smarter responses
BoldDesk® for Nonprofits
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Access to all the features included in BoldDesk
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10 free agents
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100+ features
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Free expert migration service
10+ Support channels: Email, live chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
BoldDesk® for Startups – FREE
Get BoldDesk free for 12 months to help your startup build and scale customer support. Save up to $2,388 to invest in growth.
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Qualifying startups get free use of BoldDesk® for a period of 12 months
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10 Agents at no charge
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All the features of the BoldDesk®
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World-class support included – Help getting started + Questions answered along the way
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Free data migration
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Rapid onboarding process
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Clear qualifying criteria – See https://www.bolddesk.com/startups to review the terms and apply!
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Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.
Integrations
BoldDesk can seamlessly integrate with various software, such as:
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JIRA
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Slack
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Salesforce
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Microsoft Teams
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Zapier
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Custom Apps
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Dropbox
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Google Drive
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Microsoft OneDrive
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Azure Devops
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Mailchimp Integration
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Microsoft Entra ID
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Ringover
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Whatsapp
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Facebook
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Stripe
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WooCommerce
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Calendly
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Boldsign
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Pipedrive
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LINE
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Krispcall
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Visa, Apple, IBM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BoldDesk is a comprehensive customer support platform that streamlines ticket management, enhances productivity, and improves customer satisfaction.
Company Email
Contact No.
Company's Address
Syncfusion, Inc.
2501 Aerial Center Parkway, Suite 111 Morrisville,, NC 27560,
USA
BoldDesk Comparisons
Popular BoldDesk Alternatives
Almost as crucial as features and customer support level are pricing packages made available by ProProfs Help Desk and BoldDesk. While cost should not be the only aspect it’s without a doubt an important thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up when your business grows. You should be certain you don’t pick pricing plans that have extra functionalities that you won’t find useful and always make an effort to contact with the vendor directly as big companies can often count on more affordable prices. You should also try out a free trial or demo of every software to spend at least some time working with it. It’s a valuable experience that doesn’t need you to spend any money and gives you a practical overview of what it feels like to work with ProProfs Help Desk and BoldDesk.
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