What is better Pipedrive or Zendesk? Getting the appropriate Customer Support Software product is as easy as evaluating the good and weak characteristics and terms offered by Pipedrive and Zendesk. Here you can also match their total scores: 9.4 for Pipedrive vs. 9.7 for Zendesk. Or you can verify their general user satisfaction rating, 100% for Pipedrive vs. 98% for Zendesk.
We suggest that you take some time to review their differences and decide which one is the better option for your organization. Moreover. don’t forget to factor in your company’s or industry’s unique case, for example, a multilingual app for a global company or a mobile platform to help you work away from your office.
Our team put a lot of effort to review all popular CRM Software services offered out there, but among them these three caught our special attention: HubSpot Smart CRM, Freshsales, Salesforce CRM.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In case you continue having second thoughts about which solution will perform best for your company it might be a sensible idea to analyze each service’s social metrics. Such metrics are usually a way to see how popular each solution is and how large is its online presence. For example, in case of Facebook Pipedrive has 24929 likes on their official profile while Zendesk profile is liked by 82676 users.
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