What is better PHPKB or Support Hero? When you compare PHPKB and Support Hero, it is possible to see which Knowledge Management Software product is the better choice. This guarantees that your organization will be able to choose most productive and effective software. You can examine the details, like available tools, costs, plans offered by each vendor, offer terms, etc.
We also let you evaluate their total scores to know which one seems to be more suitable. PHPKB has 8.5 points for overall quality and 100% rating for user satisfaction; while Support Hero has 7.7 points for overall quality and N/A% for user satisfaction. You can also assess which software business is more dependable by sending an email request to both vendors and find out which company replies without delays.
In case you you have to quickly identify the more reliable Knowledge Management Software according to our experts we suggest you check out these products: Zendesk, Zendesk, ServiceNow Knowledge Management.
PHPKB can seamlessly connect with third-party cloud-based services including the following:
Zendesk
Salesforce Desk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark Chat
SnapEngage
Tidio Live Chat
Tawk.to
Wufoo
Salesforce
Disqus
Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
In the event you are still having second thoughts about which service will work best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are usually a sign of how popular every service is and how large is its online presence.For instance, if you check PHPKB LinkedIn account you’ll learn that they are followed by 38 users. In case of Support Hero the number of followers on their LinkedIn page is 76.
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