What is better PHPKB or Support Hero? Buying the perfect Knowledge Management Software product is all about evaluating different solutions and determining the top program for your specific needs. Our unique algorythm gives you a fast look at the general rating of PHPKB and Support Hero. For general quality and performance, PHPKB scored 8.5, while Support Hero scored 7.7. On the other hand, for user satisfaction, PHPKB earned 100%, while Support Hero earned N/A%.
Below it's also possible to verify their functions, terms, plans, etc. to see which application will be more appropriate for your company. One critical aspect to check is whether the app can enable/disable limitations on different types of users to limit the exposure of any confidential business data.
In the event you want to quickly identify the best Knowledge Management Software according to our experts we recommend you try out one of these products: Zendesk, ServiceNow Knowledge Management, Zendesk.
PHPKB can seamlessly connect with third-party cloud-based services including the following:
Zendesk
Salesforce Desk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark Chat
SnapEngage
Tidio Live Chat
Tawk.to
Wufoo
Salesforce
Disqus
Freshdesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NASA, CNN, At&t
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A knowledge management solution that empowers companies to capture, share, and retrieve information seamlessly with stakeholders, employees, and customers.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
If you continue having doubts about which software will be best for your company it might be a sound idea to check out each service’s social metrics. These metrics are frequently a way to see how popular every software is and how large is its online presence. For example, in case of Facebook PHPKB has 2183 likes on their official page while Support Hero profile is liked by 412 users.
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