What is better PhoneBurner or Five9? When looking for the ideal Customer Support Software for your business it is recommended that you compare the characteristics, rates, as well as other essential details regarding the product and vendor. Here, you are able to see the parallels and differences between PhoneBurner (overall score at 8.8 and user satisfaction at 100%) and Five9 (overall score at 8.6 and user satisfaction at 91%).
You can also check their specific modules, such as tools, plans, costs, terms, etc. Moreover, read the terms carefully for information on extra charges, such as, setup cost, separate support plan, upgrade fees, storage fees, and others.
People who want to save some time or could use a Call Center Software suggestion from our team might want to take a look at these top choices for this year: JustCall, Zendesk, Freshdesk Contact Center.
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
It may not always be sufficient to simply compare PhoneBurner and Five9 against one another. Even though reliable functionalities, pricing and customer reviews are all important and should be taken into account when making a final decision, you should also take a look at the recognition and awards claimed by every solution. Very often a less dominant software may turn out to be an amazing choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which shows that despite limited market popularity it’s a worthy contender to the software that rule the market.
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