What is better PhaseWare Tracker or ScreenConnect? Finding the suitable Customer Support Software product is as simple as comparing the solid and poor features and terms offered by PhaseWare Tracker and ScreenConnect. Here it's also possible to match their general scores: 7.2 for PhaseWare Tracker vs. 9.0 for ScreenConnect. Or you can check their general user satisfaction rating, 99% for PhaseWare Tracker vs. 96% for ScreenConnect.
We suggest that you spend some time to examine their unique features and figure out which one is the better alternative for your organization. Moreover. don’t forget to consider your company’s or industry’s unique case, for example, a multilingual software for a global staff or a mobile app to help you work in the field.
In the event you have to quickly locate the optimal according to our experts we recommend you try out these services: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect exclusively a broad array of features and scalable pricing from a credible Customer Support Software. Almost as significant as core features is a quality customer support. You want to ensure that when you have any questions about PhaseWare Tracker or ScreenConnect, or you struggle with some problems, or maybe you’ll need to request a certain change or feature beneficial to your team you can count on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can profit from personal training or at the very least a knowledge base you can use.
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