What is better PhaseWare Tracker or ScreenConnect? Selecting the most appropriate Customer Support Software for your organization is difficult with a lot of functions, choices, and terms to check. On the other hand, using our website will help you to cut down the selection steps by reading all main services in one location.
For instance, you can contrast PhaseWare Tracker and ScreenConnect for their functions and overall scores, namely, 7.2 and 9.0, respectively. Likewise, you can compare which product has superior general user satisfaction rating: 99% (PhaseWare Tracker) and 96% (ScreenConnect) to determine which one is the better option for your company. Don’t simply buy the software with the cheapest price, but the service that has the best value for your money.
In case you you need to quickly identify the best according to our experts we suggest you examine these services: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect only a wide range of functionalities and scalable pricing packages from a well-known Customer Support Software. Almost as important as main features is a top-notch customer support. You want to make sure that when you have any questions about PhaseWare Tracker or ScreenConnect, or you face some problems, or perhaps you’ll want to ask for a specific revision or functionality useful to your business you can count on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you can benefit from personal training or at the very least a knowledge base you can use.
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