What is better OTRS or Freshstatus? We are here to improve the process of reviewing Customer Support Software products for you. For instance, on this page you can verify the overall performance of OTRS (8.4) and contrast it with the overall performance of Freshstatus (8.8). You can also match their overall user satisfaction rating: OTRS (99%) vs. Freshstatus (95%).
Similarly, study their services thoroughly to check which product can better tackle your company’s requirements. In general, any business app must let you to quickly view the big picture, at the same time offering you immediate access to the details.
In case you you have to quickly find the best IT Service Software according to our review team we recommend you examine one of these solutions: Zendesk, Freshservice, LiveAgent.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
No Customer Support Software will be able to solve all the requirements of a company. Though core features of OTRS and Freshstatus should matter you should also carefully explore the integrations offered by a given product. Very often your team will already be using some other SaaS software in your company and it’s always more beneficial to select solutions that integrate well with one another. That way you will be able to ensure a reliable transfer of information between your teams and services, which can really reduce time wasted on migrating between one software and the other.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
