What is better osTicket or ManageEngine ServiceDesk Plus? You have such a huge number of Help Desk Software solutions in today’s market that deciding on the best product is often frustrating. On our comparison page, it is simple to assess the features, pricing conditions, available plans, and more details of osTicket and ManageEngine ServiceDesk Plus.
You can evaluate their score (7.1 for osTicket vs. 8.7 for ManageEngine ServiceDesk Plus) and user satisfaction level (N/A% for osTicket vs. 100% for ManageEngine ServiceDesk Plus). The scores and ratings give you a solid idea how these two software products perform. In addition, make sure if the software can integrate with your current business apps to promote greater productivity.
Users who don't have much time or would like to get a Help Desk Software suggestion from our experts may want to take a look at these top choices for the current year: Zendesk, Freshdesk, Salesforce Service Cloud.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You don’t want only a wide array of functionalities and flexible pricing plans from a reliable Help Desk Software. Almost as crucial as key features is a top-notch customer support. You want to make sure that if you have any questions about osTicket or ManageEngine ServiceDesk Plus, or you face some problems, or maybe you’ll want to request a certain revision or feature useful to your business you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. It’s also a big plus if you can profit from individual training or at the very least an FAQ you can use.
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