What is better osTicket or NinjaOne (Formerly NinjaRMM)? You have such a huge number of Help Desk Software alternatives in today’s market that deciding on the best product is often difficult. On our comparison page, it is simple to review the functions, stipulations, available plans, and more details of osTicket and NinjaOne (Formerly NinjaRMM).
You can compare their score (7.1 for osTicket vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and user satisfaction level (N/A% for osTicket vs. 93% for NinjaOne (Formerly NinjaRMM)). The scores and ratings give you a solid idea how both these software products perform. In addition, make sure if the solution can integrate with your current business apps to guarantee greater productivity.
Our experts made sure to prepare reviews of all popular Help Desk Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
If you are still having doubts about which software will work best for your business it may be a good idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular a given product is and how large is its online presence. For example osTicket Twitter account has currently 2598 followers. At the same time NinjaOne (Formerly NinjaRMM) Twitter is followed by 1130 people.
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