What is better Oracle Service Cloud or ScreenConnect? If you’re getting a difficult time picking the right Customer Support Software product for your circumstances, it’s a good idea to do a comparison of the available software and discover which tool offers more benefits. For example, here you can examine Oracle Service Cloud (overall score: 7.8; user rating: 100%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Using a clear table to compare their features will significantly increase the possibility of obtaining the appropriate product for your company. Pay attention to other factors of the software such as intuitiveness, adaptability, scalability, and pricing terms.
Our team put a lot of effort to prepare reviews of all popular products available out there, but among them these three caught our special attention: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The services examined on this page are merely a small part of our full Customer Support Software category and you should remember that there could be more reliable options available. If you want to make sure you make the best possible choice for your company we definitely encourage you to compare more software first. You can also consider to consult our top 10 Customer Support Software list to find out which services are in the current year the highest-ranking ones and leaders in the market.
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