What is better Oracle Service Cloud or ScreenConnect? We are here to improve the whole process of comparing Customer Support Software products for you. For example, on this page you can examine the overall performance of Oracle Service Cloud (7.8) and compare it with the overall performance of ScreenConnect (9.0). You may also match their overall user satisfaction rating: Oracle Service Cloud (100%) vs. ScreenConnect (96%).
Similarly, you can read their functions thoroughly to check which product can better tackle your company’s requirements. In general, any business app should allow you to comfortably check the big picture, all the while offering you easy access to the details.
Our team put a lot of effort to prepare reviews of all popular products available out there, but among them these three caught our special attention: .
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as useful features and client support level are pricing options given by Oracle Service Cloud and ScreenConnect. Even though cost should not be the only element it’s definitely a key thing to consider. You should look for a flexible pricing plan that can be matched with your business size and painlessly scaled up if your team expands. Be sure that you don’t pick plans that include extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly because big companies can frequently benefit from more affordable prices. You should also check out a free trial or demo of every service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to spend any money and offers a practical overview of what it’s like to work with Oracle Service Cloud and ScreenConnect.
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