What is better Oracle Service Cloud or Salesforce Service Cloud? When scouting for the proper Customer Support Software for your enterprise our recommendation is that you assess the characteristics, prices, as well as other crucial data about the product and vendor. Here, you can check the parallels and discrepancies between Oracle Service Cloud (overall score at 7.8 and user satisfaction at 100%) and Salesforce Service Cloud (overall score at 9.6 and user satisfaction at 97%).
It's also possible to look at their specific modules, like functions, plans, costs, terms and conditions, etc. Similarly, analyze the terms carefully for information on hidden costs, like, setup cost, independent customer service, upgrade fees, cloud storage fees, and others.
Users who don't have much time or want a advice from our experts may want to investigate these top choices for the current year: .
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Every time you choose a product that you believe will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. In many cases personal experience with the solution may be different, depending on specific preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for every service to give you a reliable impression of how real users of Oracle Service Cloud and Salesforce Service Cloud evaluate their contact with the service. Our system is built around detailed analysis of product appearances on other websites, social networks as well as blogs, so you are going to receive a full and credible landscape of what other users think about each solution. In this example Oracle Service Cloud has a total satisfaction rating at 100% while for Salesforce Service Cloud 97% of users express they had a positive experience with it.
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