ScreenConnect
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customers can rate and comment on emails from you
- Detailed API
- Detailed statistics on ratings
- Integration with help-desk systems
- Redirecting to arbitrary website after rating
- Simple customization of rating page
Pricing Info
Pricing Info
Nicereply offers three plans and a 30-day free trial on all accounts:
Mini
- $49/month
- 100 ratings received
Start
- $99/month
- 250 ratings received
Grow
- $199/month
- 1000 ratings received
Business
- $299/month
- 2500 ratings received
Integrations
Integrations
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
- A unique ticket ID in ticket URL
- It has unique identifiers for agents, e.g. jack-daniels or 348592
- It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Nicereply Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multiple agents
- Remote Support
- No interruptions
- Secure information
- Automated reconnection
- Cross-platform compatibility
- Browser extensions
- Remote access
- Unattended access
- Simplified transfer of files
- Roles & permissions
- Shared toolbox
- Remote meetings
- Customization & branding
- Device monitoring & management
- Integration with ConnectWise Automation
- Enhanced features for Linux and Mac users
- Enhanced security and granular controls
Pricing Info
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
- 1 Session per Tech
- 3 Access Agents
- Remote Support
ONE – $27/month (billed annually)
- All features from the free plan
- 1 Session per Tech
- 10 Access Agents
- Remote Meetings
- Branding and Customization
- File Transfer
- Remote Printing
- Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
- All features from ONE
- Up to 3 Sessions Per Tech
- Unlimited Access Agents
- Mobile Technician Support
- Expanded Chat Options
- Remote Command Line
- Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
- All features from STANDARD
- Up to 10 Sessions Per Tech
- Video Auditing
A free trial is available for all plans.
Integrations
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Company Email
Contact No.
Company's Address
4110 George Rd., Suite 200
Tampa, FL 33634
USA
ScreenConnect Comparisons
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In the event you are still having doubts about which software will be best for your business it might be a good idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular every solution is and how large is its online presence. For instance, in case of Facebook Nicereply has 509 likes on their official profile while ScreenConnect profile is liked by 24487 people.
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