What is better Nicereply or VIZOR? Reviewing products to get the best Customer Support Software doesn't have to be hard. On our review platform, you can easily match Nicereply and VIZOR and immediately analyze their differences. We allow you to examine their functions, supported devices, level of support, pricing rates, terms, and much more.
You can even examine their overall score (8.5 for Nicereply vs. 8.0 for VIZOR) and overall customer satisfaction level (88% for Nicereply vs. 98% for VIZOR). Take your time and examine your top options and see which one is ideal for your company. Likewise, you must consider the software vendor’s credibility; can you count on them and will they still be around in the future?
Our team put a lot of effort to prepare reviews of all popular Customer Support Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
In case you are still having doubts about which product will be best in your case it may be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a sign of how popular a given solution is and how big is its online presence.For example, if you look at Nicereply LinkedIn page you’ll see that they are followed by 91 users. In case of VIZOR the amount of followers on their LinkedIn page is 20.
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