What is better Nicereply or QuestionPro? Finding the ideal Survey Tools product is all about cross-checking various solutions and figuring out the top software for your specific needs. Our unique system gives you a quick look at the general rating of Nicereply and QuestionPro. For all round quality and performance, Nicereply scored 8.5, while QuestionPro scored 9.2. On the other hand, for user satisfaction, Nicereply earned 88%, while QuestionPro earned 100%.
Below you can also verify their functionalities, terms, plans, etc. to find out which program will be more appropriate for your company. One critical element to check is if the application allows you to enable and disable restrictions on different types of users to secure any sensitive business data.
Right now, the top products in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
QuestionPro offers four different pricing structures for its four products, which include Survey Software, Research Suite, Customer Experience, and Workforce.
QuestionPro’s seamless data integration with Salesforce and robust API give you full control of your data. You can export data and reports to SPSS, Google Docs, Adobe PDF, Microsoft Excel, Word, and PowerPoint.
At the same time, QuestionPro integrates with business apps such as:
Google Sheets
Salesforce
Zapier
MS Dynamics
HubSpot
Zoho
Sugar CRM
AdobeLaunch
Slack
Google Analytics
Omniture
Adobe Launch Extension
Twitter
Tableau
Caspio
Power BI
Domo
Marketo
MailChimp
Eventbrite
Intercom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Motorola, Microsoft, Deloitte, Samsung
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful online survey software that helps businesses build sustainable customer relationships. It is web-based and can be used by businesses of any size to create online polls and surveys. QuestionPro offers multiple pre-built survey templates, more than 30 question types, 20 professional survey themes, and more.
If you continue having doubts about which service will work best for your business it might be a good idea to check out each service’s social metrics. These metrics are usually an indicator of how popular each solution is and how extensive is its online presence. For example Nicereply Twitter profile has currently 916 followers. At the same time QuestionPro Twitter is followed by 16667 users.
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