QuestionPro
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customers can rate and comment on emails from you
- Detailed API
- Detailed statistics on ratings
- Integration with help-desk systems
- Redirecting to arbitrary website after rating
- Simple customization of rating page
Pricing Info
Pricing Info
Nicereply offers three plans and a 30-day free trial on all accounts:
Mini
- $49/month
- 100 ratings received
Start
- $99/month
- 250 ratings received
Grow
- $199/month
- 1000 ratings received
Business
- $299/month
- 2500 ratings received
Integrations
Integrations
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
- A unique ticket ID in ticket URL
- It has unique identifiers for agents, e.g. jack-daniels or 348592
- It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
Nicereply Comparisons
Popular Nicereply Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Survey Design
- Over 350 survey templates
- Unlimited questions and surveys
- More than 30 question types
- Over 20 professional survey themes
- Custom survey with custom URL
- Advanced branching logic
- Net promoter score (NPS)
- Question and answer piping
- Custom scripting and webhooks
- Multilingual survey
- Respondent email reminders
- Panel integration
- Distribute through email and social media
Reporting and Analytics
- Custom and real-time dashboards
- Basic statistics for free plan
- Advanced statistics for premium plans
- Heatmap analysis
- Sentiment analysis
- Trend analysis
- Conjoint and Max-Diff
- Geocoding survey responses
- Export data to CSV, XLS, and more
- Raw data report
- Card sorting
- SPSS support
Security
- ISO-compliant survey platform
- Password-protected survey
- User roles and permissions
- Region specific data centers
Support
- 24/7 email, phone and live chat access
- Dedicated account managers
- QuestionPro mobile app
- Powerful integrations and open API
- Highly qualified global respondents
- SMS and telephone surveys
- Interactive voice support survey
- Offline app
Pricing Info
QuestionPro offers four different pricing structures for its four products, which include Survey Software, Research Suite, Customer Experience, and Workforce.
Survey Software
Essentials: Free
- 1 user
- Unlimited surveys
- 300 responses per survey
- 30 question types
- Survey color customization
- Logo addition
- Skip logic branching
- Question and answer piping
- Dashboard report sharing
- Custom thank you pages
- Data exporting
- Quota management
Advanced: $129 per month
- 1 user
- 35+ question types
- Advanced logic and piping
- Email reminder options
- API integration
- Multilingual support
- Quota control
- Offline collection
- Filtering and Segmentation
- Custom notifications
- Custom quiz and scoring
- Custom variables
- Panel integration
Team Edition: By quote
- Supports 5 users
- Success manager
- Expanded email capacity
- Team management
- Data importing
- Blocks and randomization
- Analytics tools
- Integrations
- Webhooks and API
- Custom scripting
- Region-specific data centers
- Gift cards
Research Suite: By quote
- MaxDiff
- Conjoint
- A/B Testing
- Platform for community management
- More than 22 million respondents to choose from
- Research service
Customer Experience: starts at $2,000 per month
- Promoter amplification
- Sentiment analysis
- Detractor recovery
- API integration
Workforce: starts at $5,000 per year
- Employee engagement surveys
- Identify drivers of employee engagement
- Monitor employee wellbeing
- Consistent collection of employee feedback
Integrations
QuestionPro’s seamless data integration with Salesforce and robust API give you full control of your data. You can export data and reports to SPSS, Google Docs, Adobe PDF, Microsoft Excel, Word, and PowerPoint.
At the same time, QuestionPro integrates with business apps such as:
- Google Sheets
- Salesforce
- Zapier
- MS Dynamics
- HubSpot
- Zoho
- Sugar CRM
- AdobeLaunch
- Slack
- Google Analytics
- Omniture
- Adobe Launch Extension
- Tableau
- Caspio
- Power BI
- Domo
- Marketo
- MailChimp
- Eventbrite
- Intercom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Motorola, Microsoft, Deloitte, Samsung
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful online survey software that helps businesses build sustainable customer relationships. It is web-based and can be used by businesses of any size to create online polls and surveys. QuestionPro offers multiple pre-built survey templates, more than 30 question types, 20 professional survey themes, and more.
Company Email
sales@questionpro.com
Contact No.
Company's Address
QuestionPro Inc.
9450 SW Gemini Dr #62790
Beaverton, OR 97008-7105
USA
QuestionPro Comparisons
Popular QuestionPro Alternatives
If you continue having doubts about which service will work best for your business it might be a good idea to check out each service’s social metrics. These metrics are usually an indicator of how popular each solution is and how extensive is its online presence. For example Nicereply Twitter profile has currently 916 followers. At the same time QuestionPro Twitter is followed by 16667 users.
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