What is better Nicereply or AskNicely? Selecting the right Survey Tools for your company is hard with too much functions, choices, and terms to check. However, depending on our review platform will allow you to simplify the necessary steps by reading all key solutions in one location.
As an illustration, you can match Nicereply and AskNicely for their functions and overall scores, in this case, 8.5 and 8.7, respectively. Similarly, you can compare which one has better general user satisfaction rating: 88% (Nicereply) and 94% (AskNicely) to determine which software is the better choice for your company. Don’t simply pick the software with the cheapest price, but the software that offers the best value for your money.
We did our best to review all popular Customer Support Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
AskNicely integrates with the following systems and applications:
MailChimp
Campaign Monitor
CSV Upload
Slack
Intercom
Zapier
Shopify
Bigcommerc
Magento
ZenDesk
MixPanel
AutoPilot
Desk.com
Help Scout
Groove
Zoho Support
Webhooks
Salesforce
HubSpot
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xero, MOZ, Seagate, Reckon, Canon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive NPS customer survey and scoring tool. It can be integrated with the user’s existing CRM system to gather feedback using a one-question customer survey. The results are then evaluated based on the platform's net promoter score. With this, you can easily find unsatisfied customers and improve their experience.
You don’t want simply a broad set of functionalities and flexible pricing packages from a reliable Survey Tools. Almost as crucial as key features is a trustworthy customer support. You want to guarantee that in a situation where you have any questions about Nicereply or AskNicely, or you face some problems, or maybe you’ll need to ask for a certain update or feature beneficial to your team you can count on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to profit from individual training or at the very least an FAQ you can use.
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