What is better NetSupport DNA or Jira Service Desk? If you need a competent IT Asset Management Software product for your business you need to invest time and compare various alternatives. It doesn’t have to be challenging, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product functions. For example, on this page you can see NetSupport DNA’s overall score of 7.5 and compare it against Jira Service Desk’s score of 9.0; or NetSupport DNA’s user satisfaction level at 100% versus Jira Service Desk’s 96% satisfaction score.
The comparison will help you find out the strengths and weaknesses of each application, and make up your mind on which matches your requirements better. Aside from the rich features, the application that is easy to understand and use is always the better product.
Currently, the most popular solutions in our IT Asset Management Software category are: monday.com, ServiceNow Asset Management, Salesforce Service Cloud.
NetSupport DNA is an industry-leading and award-winning software. It has a free trial that can be downloaded from the website. Pricing is variable as the product has volume pricing tiers and licenses can be acquired after a one-off payment. Interested organizations can get in touch with a local NetSupport partner.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
If you continue having second thoughts about which service will be best in your case it may be a sound idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular each solution is and how big is its online presence. For example NetSupport DNA Twitter account has currently 127 followers. At the same time Jira Service Desk Twitter is followed by 86083 users.
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