What is better NetSupport DNA or ManageEngine ServiceDesk Plus? Today’s enterprises want the most effective IT Asset Management Software product to stay competitive. On this page we help you with choosing the best software, by allowing you to examine NetSupport DNA and ManageEngine ServiceDesk Plus down to the very details of their individual offers.
You may also check our general scoring values, which rate the software all round quality and performance. NetSupport DNA got a 7.5 score, while ManageEngine ServiceDesk Plus has a score of 8.7. Likewise, it is possible to compare their general user satisfaction rating: 100% (NetSupport DNA) against 100% (ManageEngine ServiceDesk Plus). Keep in mind to select the solution that best answers your top needs, not the software with a lot of features.
Those of you who don't have much time or want a IT Asset Management Software recommendation from our experts may want to try out these top choices for this year: ServiceNow Asset Management, Salesforce Service Cloud, monday.com.
NetSupport DNA is an industry-leading and award-winning software. It has a free trial that can be downloaded from the website. Pricing is variable as the product has volume pricing tiers and licenses can be acquired after a one-off payment. Interested organizations can get in touch with a local NetSupport partner.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
It may not always be enough to simply compare NetSupport DNA and ManageEngine ServiceDesk Plus with one another. Even though reliable functionalities, pricing and customer reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by every product. Very often a less popular product may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which shows that in spite of limited market presence it’s a worthy rival to the apps that dominate the market.
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