What is better NetSupport DNA or ManageEngine ServiceDesk Plus? Specific organizations need different types of IT Asset Management Software. To find out which service suits you, consider evaluating various solutions feature by feature including their conditions and costs. Likewise, you can get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: NetSupport DNA (7.5) vs. ManageEngine ServiceDesk Plus (8.7) for total quality and functionality; NetSupport DNA (100%) vs. ManageEngine ServiceDesk Plus (100%) for user satisfaction rating. Check out their strong and weaker points and find out which software is a better choice for your company. One simple but effective way is to write the advantages and disadvantages of both services side by side and see which solution is better.
We are aware that not all companies have the time to scrutinize a wide range of various solutions, so we created a list of suggestions that you may find useful. Our top selections for the IT Asset Management Software category are: Salesforce Service Cloud, ServiceNow Asset Management, monday.com.
NetSupport DNA is an industry-leading and award-winning software. It has a free trial that can be downloaded from the website. Pricing is variable as the product has volume pricing tiers and licenses can be acquired after a one-off payment. Interested organizations can get in touch with a local NetSupport partner.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t count on only a broad set of features and flexible pricing packages from a well-known IT Asset Management Software. Almost as crucial as main features is a top-notch customer support. You want to ensure that if you have any questions about NetSupport DNA or ManageEngine ServiceDesk Plus, or you struggle with some problems, or maybe you’ll want to request a specific update or functionality useful to your business you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are provided. Additionally, it’s a significant advantage if you can benefit from personal training or at the very least a knowledge base you can use.
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