Issuetrak
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- ITSM Service Desk
- MSPS
- Education Sector-Ready
- Print Management
- Multiple Channels
- Multiple Departments
- Multiple Applications
- Service Catalogue
- Self Service Password Reset Tool
- Live Chat
Pricing Info
Pricing Info
NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.
- Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
- Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
- Outright – £3,055 (Exclusive of annual 25% maintenance charge)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Siemens, AkzoNobel, NHS, Britax
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
Company Email
helpdesk@nethelpdesk.com
Contact No.
Company's Address
Wharfside House, Prentice Road,
Stowmarket, Suffolk. IP14 1RD
UK
NetHelpDesk Comparisons
Popular NetHelpDesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Workflow & Task Management
- Email Notifications
- Installation & Upgrades
- Dashboard
- My Issues
- Knowledge Base
- Site Appearance
- Site References
- Issue, User, and Organization Fields
- Web-based Access
- Self-Registration
- Report Writer
- Searches and Saved Searches
Pricing Info
Issuetrak offers two licensing options, Team and Support plans, and two hosting options, Cloud or On-Premise. A free online demo is also available.
Cloud – Team Plan
- $27/agent/month
- $291/agent/year
Cloud – Support Plan (agents + free unlimited users)
- $79/agent/month
- $876/agent/year
On-Premises Subscription
- Teams: $160/agent
- Support: $478/agent
On-Premises Perpetual
- Team: $212/agent (one-time payment)
- Support: $1059/agent (one-time payment)
All plans and deployment options offer these features:
- 24/7 phone, chat, and email support
- Custom forms and form templates
- Unlimited issues
- Task management
- Omnichannel issue submission
- Notifications
- Mass issue handling
- Reporting
- Issue automation and workflows
- Dashboards
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pepsi, 3M, Verizon, Philips, UPS, Canon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.
Company Email
info@issuetrak.com
Contact No.
Company's Address
249 Central Park Avenue
Virginia Beach, Virginia 23462
Issuetrak Comparisons
Popular Issuetrak Alternatives
It may not always be sufficient to simply compare NetHelpDesk and Issuetrak with one another. While reliable features, pricing and user comments are all important and should be included when making a final choice, you should also pay attention to the recognition and awards claimed by every software. Very often a less popular app may turn out to be an amazing choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that in spite of limited market popularity it’s a worthy contender to the services that dominate the market.
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