Issuetrak
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Workflow & Task Management
- Email Notifications
- Installation & Upgrades
- Dashboard
- My Issues
- Knowledge Base
- Site Appearance
- Site References
- Issue, User, and Organization Fields
- Web-based Access
- Self-Registration
- Report Writer
- Searches and Saved Searches
Pricing Info
Pricing Info
Issuetrak offers two licensing options, Team and Support plans, and two hosting options, Cloud or On-Premise. A free online demo is also available.
Cloud – Team Plan
- $27/agent/month
- $291/agent/year
Cloud – Support Plan (agents + free unlimited users)
- $79/agent/month
- $876/agent/year
On-Premises Subscription
- Teams: $160/agent
- Support: $478/agent
On-Premises Perpetual
- Team: $212/agent (one-time payment)
- Support: $1059/agent (one-time payment)
All plans and deployment options offer these features:
- 24/7 phone, chat, and email support
- Custom forms and form templates
- Unlimited issues
- Task management
- Omnichannel issue submission
- Notifications
- Mass issue handling
- Reporting
- Issue automation and workflows
- Dashboards
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Pepsi, 3M, Verizon, Philips, UPS, Canon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
IssueTrak is a web-based help desk software and customer support platform merged into one compact and powerful package.
Company Email
info@issuetrak.com
Contact No.
Company's Address
249 Central Park Avenue
Virginia Beach, Virginia 23462
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Personalized email address
- Quick ticket routing
- Direct access to client data
- Exchange notes
- Seamless integration with Sellsy CRM
- Integration with other Sellsy business modules
Pricing Info
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
Module subscriptions
- Helpdesk management ($15 per month)
- CRM pipeline license ($10 per month/user)
- Purchases and margins ($15 per month)
- Expenses ($15 per month)
- Project management ($20 per month)
- Subscriptions management ($15 per month)
- Inventory management ($20 per month)
- Cash register license ($55 per month)
- Bill hours ($15 per month/user)
Integrations
- Gmail
- Google Drive
- Google Apps
- Outlook
- Dropbox
- MailChimp
- Simple Mail
- PayPal
- Stripe
- Bluepaid
- WordPress
- Drupal
- MailJet
- Presta Shop
- Joomla!
- CRM
- Invoicing
- Teamwork
- Purchases
- Stocks
- Point-of-sale
- API to create the following:
- connector
- contact lists
- data analysis
- e-commerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CTM Inc., Metch Ltd., Infolab26, FMAU, Vaporissimo.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Designed to be an all-in-one solution that combines help desk, CRM, inventory, and accounting to create a seamless pipeline of business operations.
Company Email
contact@sellsy.com
Contact No.
Company's Address
60 Broad Street Suite 3502, New York City - NY 10004 United States
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Almost as important as functionalities and user support level are pricing plans given by Issuetrak and Sellsy Helpdesk. Although price should not be the only element it’s without a doubt an important thing to consider. You should count on a flexible pricing plan that can be matched with your business size and effortlessly scaled up when your business expands. Make sure you don’t choose plans that include advanced tools that you won’t find useful and always try to contact with the vendor directly because big companies can often benefit from discounts. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with Issuetrak and Sellsy Helpdesk.
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