What is better Issuetrak or NinjaOne (Formerly NinjaRMM)? We are here to streamline the whole process of comparing Help Desk Software products for you. For instance, on this page you can check the overall performance of Issuetrak (8.5) and compare it with the overall performance of NinjaOne (Formerly NinjaRMM) (8.6). It's also possible to match their overall user satisfaction rating: Issuetrak (100%) vs. NinjaOne (Formerly NinjaRMM) (93%).
Similarly, research their services carefully to determine which product can better tackle your company’s requirements. Generally, any business app must let you to quickly view the big picture, at the same time allowing you easy access to the details.
People who don't have much time or want a Help Desk Software recommendation from our experts may want to examine these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
In case you are still having second thoughts about which app will perform best for your business it might be a sound idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular each app is and how wide is its online presence.For example, if you analyze Issuetrak LinkedIn page you’ll see that they are followed by 2481 people. In case of NinjaOne (Formerly NinjaRMM) the number of followers on their LinkedIn page is 2491.
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