What is better Issuetrak or ManageEngine ServiceDesk Plus? Comparing Issuetrak and ManageEngine ServiceDesk Plus, it is simple to see which Help Desk Software product is the more suitable alternative. This means that your company can get the most productive and effective program. You can study the specifics, such as available tools, costs, plans offered by each vendor, offer terms, etc.
We also let you check their total scores to know which one appears to be more beneficial for your firm. Issuetrak has 8.5 points for overall quality and 100% rating for user satisfaction; while ManageEngine ServiceDesk Plus has 8.7 points for overall quality and 100% for user satisfaction. You can also find out which software business is more dependable by sending an an email question to the two companies and check which vendor replies without delays.
People who don't have much time or would like to get a Help Desk Software suggestion from our experts may want to take a look at these top choices for the current year: Salesforce Service Cloud, Freshdesk, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
In case you are still having doubts about which app will be best for your company it may be a sensible idea to examine each service’s social metrics. These metrics are usually a sign of how popular a given solution is and how large is its online presence.For instance, if you analyze Issuetrak LinkedIn profile you’ll find out that they are followed by 2481 people. In case of ManageEngine ServiceDesk Plus the amount of followers on their LinkedIn page is 3941.
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