What is better Issuetrak or ScreenConnect? With various functions, pricing, conditions, and more to check, determining the best Help Desk Software for your company is tough. But by using our system, it is simple to match the functions of Issuetrak and ScreenConnect together with their general SmartScore, respectively as: 8.5 and 9.0 for overall score and 100% and 96% for user satisfaction.
You can also compare them feature by feature check out which software is a more effective fit for your business. Remember to get a demo first prior to getting a plan to see how the program performs in real setting.
People who are pressed for time or need a Help Desk Software recommendation from our team might want to investigate these top choices for this year: Freshdesk, Salesforce Service Cloud, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having doubts about which app will be best for your business it might be a sensible idea to examine each service’s social metrics. These metrics are quite often a sign of how popular each solution is and how wide is its online presence. For instance Issuetrak Twitter profile has currently 5019 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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