What is better Nectar Desk or Five9? The perfect Customer Support Software is a product that can handle your company’s unique needs. You can determine which choice works really with your enterprise if you assess different products before you decide which one is the best.
As an example, Nectar Desk and Five9 are scored at 8.0 and 8.6, respectively, for total quality and performance. Similarly, Nectar Desk and Five9 have a user satisfaction rating of 97% and 91%, respectively, which reveals the general feedback they get from customers. Moreover, reach put to a regular user of the software and solicit their opinion about the solution in question.
Our team put a lot of effort to review all popular Call Center Software services available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Contact Center, Zendesk, JustCall.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
Almost as essential as features and customer support quality are pricing options provided by Nectar Desk and Five9. While cost should not be the only factor it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up every time your business expands. You should be certain you don’t choose packages that include extra features that you won’t find a use for and always try to contact with the vendor directly as big companies can often count on special pricing. You should also give a chance to a free trial or demo of every software to spend at least some time working with it. It’s a useful experience that doesn’t need you to invest any money and provides you with a solid overview of what it feels like to work with Nectar Desk and Five9.
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