What is better Nectar Desk or Vivantio? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Nectar Desk attained 8.0 points, while Vivantio earned 8.4 points. Meanwhile, for user satisfaction, Nectar Desk scored 97%, while Vivantio scored 93%.
Specifics of their unique elements, tools, supported platforms, customer support, and more are given below to give you a more precise review. Keep in mind to purchase only the features that you need to avoid wasting cash for functions that are unnecessary.
Our experts made sure to prepare reviews of all popular Call Center Software products offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
Nectar Desk offers an all-in-one enterprise pricing plan at $50 per user per month. Features include instant number purchasing, custom messages and music, custom business hours, call queues, interactive voice response (IVR), call recordings, your own IP/soft phone, omnichannel support, CRM integrations, live chat, and advanced analytics.
Nectar Desk integrates with the following business systems and applications:
Zendesk
Active Campaign CRM
Teamwork Desk
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Partizan Cloud, CanaFlora
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nectar Desk is a tool that provides you all of the standard features of call center software: IVR, Extensions, Call Recordings, Local and Toll-Free numbers, and more.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be sufficient to just compare Nectar Desk and Vivantio against one another. Although specific tools, pricing and customer reviews are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards won by each software. Very often a less known product may turn out to be an excellent choice that was distinguished with B2B awards such as our Exceptional Customer Support Award which shows that despite smaller market presence it’s a worthy rival to the software that rule the market.
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