What is better nanoRep or ScreenConnect? Finding the best Customer Support Software for your business is crucial to improving your company’s productivity. In our platform, you can easily evaluate numerous solutions to see which one is the proper software for your requirements. Here you can match nanoRep vs. ScreenConnect and examine their overall scores (8.0 vs. 9.0, respectively) and user satisfaction rating (100% vs. 96%, respectively).
Additionally, you can analyze the specifics of rates, terms, plans, features, tools, and more, and find out which software offers more benefits for your business. In general, select the software which helps you to scale the features and subscription plan to complement your business growth or lack of it.
We did our best to review all popular Help Desk Software solutions offered on the market, but among them these three caught our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you compare different Customer Support Software apps you shouldn’t just look at their features list and provided pricing plans. Keep in mind the software should be matching your work processes and business so the more flexible their offer the better. Find our which systems are supported by nanoRep and ScreenConnect and ensure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and geographies are supported, because this could be a key element for many firms.
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