What is better nanoRep or Zendesk? When choosing the right Customer Support Software for your organization our recommendation is that you assess the features, rates, along with other essential info about the product and vendor. Here, you can examine the parallels and disparities between nanoRep (overall score at 8.0 and user satisfaction at 100%) and Zendesk (overall score at 9.7 and user satisfaction at 98%).
You may also check their particulars elements, such as functions, plans, pricing, conditions, etc. What is more, analyze the terms carefully for information on hidden costs, like, installation, separate support plan, upgrade fees, storage fees, and others.
Our experts made sure to review all popular Help Desk Software services offered out there, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You shouldn’t count on exclusively a wide set of useful tools and adjustable pricing from a reliable Customer Support Software. Almost as important as main features is a trustworthy customer support. You want to ensure that if you have any questions about nanoRep or Zendesk, or you struggle with some problems, or perhaps you’ll need to request a specific update or functionality beneficial to your business you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can profit from personal training or at least a knowledge base you can use.
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