What is better nanoRep or Vivantio? Buying the perfect Customer Support Software product is all about comparing different solutions and figuring out the top program for your specific needs. Our exclusive system provides you with an instant look at the general rating of nanoRep and Vivantio. For all round quality and performance, nanoRep scored 8.0, while Vivantio scored 8.4. On the other hand, for user satisfaction, nanoRep earned 100%, while Vivantio earned 93%.
Below you can also look at their characteristics, terms, plans, etc. to see which application will be more appropriate for your needs. One critical feature to assess is whether the app can toggle on/off permissions on different types of users to protect any critical business data.
We did our best to prepare reviews of all popular Help Desk Software solutions available on the market, but among them these three caught our special attention: Freshdesk, Zendesk, Salesforce Service Cloud.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Every time you research various Customer Support Software solutions you shouldn’t only study their features list and offered pricing packages. Pay attention to the fact that the app must be adjusted to your needs and business so the more flexible their offer the better. Find our what OSes are supported by nanoRep and Vivantio and make sure you will get mobile support for whichever devices you work on in your company. You should also examine which languages and geographies are supported, as this could be a critical factor for many companies.
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