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Compare ManageEngine ServiceDesk vs ProProfs Help Desk

What is better ManageEngine ServiceDesk or ProProfs Help Desk? There are lots of Customer Support Software products out there these days. The simplest way to find out which service fits your needs best is to compare them side by side. For example, here you can examine ManageEngine ServiceDesk and ProProfs Help Desk for their overall score (8.7 vs. 8.5, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

You can also compare their functions and pricing stipulations and other useful information below. When matching products be sure to analyze their related capabilities and mark their differences to have a clearer picture of both deals. Likewise, remember to check secondary issues like security, backup, intuitiveness, and helpdesk support.

Our team put a lot of effort to prepare reviews of all popular Service Desk Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Freshservice, Samanage, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Track Tickets
  • Prioritize Tickets
  • Solve Tickets
  • Share Knowledge
  • Instant Support
  • Train Agents and Customers
  • Optimized For Mobile Devices
  • Scalable Solution

Pricing Info

ProProfs Help Desk offers the following basic and enterprise pricing packages:

Free

  • 1 User
  • 1 Inbox
  • 100 Tickets/Month
  • 1 Department/Team
  • 1-Month Ticket History

Team – $49/month or $39/month (Annual Billing)

  • 3 Users
  • 1 Inbox
  • Unlimited Tickets
  • 1 Department/Team
  • 6-Month Ticket History
  • Auto-Response
  • Canned Responses
  • Ticket Ratings
  • Phone Support

Business – $89/month or $79/month (Annual Billing)

  • All Team Features
  • 5 Users
  • 3 Inboxes
  • 3 Departments/Teams
  • 1-Year Ticket History
  • Basic Reports
  • Routing
  • Child Tickets
  • Roles & Permissions

Enterprise – $499/month or $399/month (Annual Billing)

  • All Business Features
  • Unlimited Users
  • Unlimited Inboxes
  • Unlimited Departments/Teams
  • Unlimited Ticket Ratings
  • Enterprise Reports
  • Audit & Admin Controls
  • SLA & Custom License

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Dell, Nissan, Adobe

Integrations

ProProfs Help Desk integrates with the following business systems and applications:

  • ProProfs Knowledge Base
  • ProProfs Chat
  • ProProfs Survey Maker

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution, resulting in better customer experience and immense customer satisfaction.

Company Email

sales@proprofs.com

Contact No.

Company's Address

ProProfs
929 Colorado Avenue,
Santa Monica, California 90401
United States

In case you continue having second thoughts about which product will be best for your company it may be a sensible idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular every software is and how large is its online presence.For instance, if you check ManageEngine ServiceDesk LinkedIn account you’ll learn that they are followed by 3941 users. In case of ProProfs Help Desk the number of followers on their LinkedIn page is 866.

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