LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
support@liveagent.com
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Project Management
- User Management
- Database Management
- Quality Control Management
- User Rights Management
- Team Management
- Disposition Codes
- Agent Interface
- Agent Status
- AUX
- Call Recipient Datasheet
- Telecommunication Services
- Script Editor & Questionnaire
- Quality Management
- Internal Chat
- IP Phone Extension
- Manual Dialer
- Power Dialer
- Predictive Dialer
- Quotation
- IVR
- Real-time Listening
- Callers on Queue
- Automatic Call Distribution
- Advanced Routing Methods
- Real-Time Statistics
- Agent, Call, CDR Statistics
- CDR Report
- Custom Exports
- Wallboard
- Voice Business Calls
- Voice Recording
- Email Storage
- Voice file Archiver Software
- Automated SMS
- Automated Emails
- Mass Emails
- SMS & Email Templates
- Toll-free, Local Rate, High Rate Numbers
- Customer Care Emails
- Real-time Call Statistics
- Number Portability
- Detailed Call Logs
- Agent Activity Monitoring
- Mass Exports
- Spam & Virus Filtering
- Ticket-Based Case Handling
- Data Security Report
- SIP (Session Initiation Protocol) connectivity
- Integrations (IVR API, Database API & Webhook, Script SDK, Web Integration)
Pricing Info
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
Standard – €55.00/seat/month
- Maximum active projects: 10
- All Projects: 50
- Database Management
- Agent Status
- IP Phone Extension (Optional)
- Automatic Call Distribution (ACD)
- Advanced Routing Methods (SBR)
- Custom Reports
- Campaign Management
- Outbound & Inbound Calls
- Reports & Statistics
- Voice Recording
- Telecommunication Services
- Predictive Dialer
- Internal Chat
- Questionnaires & Script Editors
- Encrypted Data Connection
- Automated Emails
- Separated Database
- User Rights Management
- Call Termination
- Web Integration
- National Phone Numbers
- Email & Phone Support
- Workshop
Professional – €75.00/seat/month
- All Standard Features
- Maximum active projects: 50
- All Projects: 300
- IP Phone Extension
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Custom Indicator
- Teamwork Support
- Mass Exports
- Quotations
- Application Firewall
- Customer Export Templates
- PCI DSS-compliant Data Security
- API
- International Lines and Phone Numbers
- Personal Consultant
- Key Account Manager
- Onboarding Support
Multichannel – €95.00/seat/month
- All Professional Features
- Maximum active projects: 50
- All Projects: 300
- Automated SMS Messaging
- Automated Emails
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-Based Case Handling
Premium – €135.00/seat/month
- All Multichannel Features
- Maximum active projects: 50
- All Projects: 300
- Higher Level of Security
- 24/7 Support
- Premium Customer Care Support
Integrations
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
- Salesforce
- Facebook Messenger
- Zapier
- WorldPay
Other types of application VCC Live can connect with are:
- Instant Messengers
- CRM
- IVR
- Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Company Email
info@vcc.live
Contact No.
Company's Address
VCC Live Hungary Kft.
Nagyenyed utca 8-14
1123 Budapest
Hungary
VCC Live Comparisons
Popular VCC Live Alternatives
In the event you are still having second thoughts about which solution will work best for your company it may be a sensible idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular each app is and how wide is its online presence. For example LiveAgent Twitter profile has currently 19020 followers. At the same time VCC Live Twitter is followed by 571 people.
Page last modified