LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
support@liveagent.com
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Sales and Markeiting Automation
- Autoresponders
- Double opt-in
- Segmentation
- GDPR Compliant
- Simple designer
- Contact Management
- Facebook Ads
- Analytics
- Ticketing Management
- Triggers
- Email templates
- A/B Testing
- Email sequences
- Automation
- CRM
- Deals
- Pipeline Management
- Appointments
- Email Marketing
- Social Media Engagement
- Email Sequences
- Web Forms
- Landing Pages
- Live Chat
- Products
- Proposals
Pricing Info
EngageBay offers the following basic and enterprise pricing packages:
Free – $0/month
- 1,000 contacts
- 1,000 branded emails per month
- Lists
- Email Marketing
- Lists
- Email Marketing
- Sequences
- Contact Management
- Ticketing Management
- Lead Grabbers
- Forms
- Facebook Ads
- Social Media
- 20GB File Storage
- Email & Chat Support
Basic – $14.99/month or $12.99/user/month (annual) or $10.79/user/month (biennial)
- 15,000 contacts
- 10,000 branded emails per month
- Lists
- Email Marketing
- Sequences
- Contact Management
- Ticketing Management
- Lead Grabbers
- Forms
- Facebook Ads
- Social Media
- 2GB File Storage
- Email & Chat Support
Growth – $49.99/month or $40.99/user/month (annual) or $35.99/user/month (biennial)
- 10,000 contacts
- 25,000 branded emails per month
- Lists
- Lead Scoring
- Email Marketing
- Lead Nurturing
- Marketing Automation
- Contact Management
- Ticketing Management
- Lead Grabbers (Web Popups)
- Forms
- Facebook Ads
- Social Media
- Landing Pages
- Auto Responders
- Custom Fields
- Email Templates
- 5GB File Storage
- Email & Chat Support
Pro – $79.99/user/month or $65.59/user/month (annual) or $57.59/user/month (biennial)
- Unlimited contacts
- 50,000 branded emails per month
- Lists
- Lead Scoring
- Email Marketing
- Lead Nurturing
- Marketing Automation
- Contact Management
- Ticketing Management
- Lead Grabbers (Web Popups)
- Forms
- Facebook Ads
- Social Media
- Landing Pages
- Custom Landing Page Designer
- Sub Domain Support for Landing Pages
- Auto Responders
- Custom Fields
- Email Templates
- Custom Email Template Designer
- Analytics
- A/B Testing
- 20GB File Storage
- Phone Call Support
- Dedicated Account Manager
Integrations
EngageBay integrates with the following business systems and applications:
- Zapier
- QuickBooks
- WordPress
- Xero
- Twilio
- Office 365
- Google Contacts and Calendar
- Stripe
- SendGrid
- Mailgun
- Mandrill
- Xero
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Panama Partners, Growth Robotics
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
EngageBay is an all-in-one marketing, sales, and CRM platform designed to be an affordable alternative to expensive solutions. Considered as a true alternative to more expensive business solutions, EngageBay automates key business processes and routines to free you up to create meaningful customer experiences.
Company Email
support@engagebay.com
Contact No.
Company's Address
EngageBay Inc.
255 Verano Way
Mountain House, CA, 95391
USA
EngageBay Comparisons
Popular EngageBay Alternatives
You should note that even though both LiveAgent and EngageBay may provide a top quality set of features each solution could be designed for a different company size. If you are analyzing various solutions you should give some attention to a company size they are aimed at. Certain features might scale up with no problem for large enterprises but if you run a small or medium business it’s usually more sensible to avoid paying for complex functionalities that you may never have a chance to use.
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