LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
support@liveagent.com
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ease of use
- Online Form Designer
- Drag-and-Drop Customization
- Editable, pre-made Templates and Themes
- Image/Logo Upload
- Automated Storage and Organization of Submissions
- Branding
- Online/Offline Collaboration
- Reporting
- Synced Changes on the go
- More than 1000 Integrations
- Payments
- Widgets
- Group Editing
Pricing Info
Jotform offers five SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:
Starter – Free
-
100 Monthly Submissions
-
SSL Secure Submissions
-
Receive 10 Payments
-
100 MB Available Space
-
5 Forms
- 100 Fields Per Form
-
1,000 Monthly Form Views
-
500 Total Submission Storage
- Unlimited Reports
Bronze – $39/month
-
1,000 Monthly Submissions
-
SSL Secure Submissions
-
Receive 100 Payments
-
1 GB Available Space
-
25 Forms
- 250 Fields Per Form
- 10,000 Monthly Form Views
-
10,000 Total Submission Storage
- Unlimited Reports
Silver – $49/month
-
2,500 Monthly Submissions
-
SSL Secure Submissions
-
Receive 250 Payments
-
100 GB Available Space
-
50 Forms
- 500 Fields Per Form
- 100,000 Monthly Form Views
-
25,000 Total Submission Storage
-
Unlimited Reports
Gold – $129/month
-
100,000 Monthly Submissions
-
SSL Secure Submissions
-
Receive 1,000 Payments
-
100 GB Available Space
-
100 Forms
-
1,000,000 Monthly Form Views
-
100,000 Total Submission Storage
-
Unlimited Reports
Enterprise – by quote
- Unlimited Everything
- Multi-user Platform
- User Management
- Dedicated Server
- Server Administration
- Full Compliance with Country-Specific Data Residency Requirements
- Custom Domain
- White Labeling
- Shared Access to Forms and Submissions
- Service Level Agreements (SLA)
- Priority Real-Time Support
- Real-Time Zoom Sessions with Customer Success Team
- Local Data Residency Option
- Single Sign On (SSO) Integrations
Integrations
Jotform integrates with more than 100 business systems and applications, including software for analytics and reporting, CMS, CRM, project management, payment processing, and file sharing. Here are some of them:
- Asana
- monday.com
- Google Analytics
- W3Counter
- IFTTT
- Zapier
- Weebly
- Joomla
- Dropbox
- Salesforce
- PayPal
- Stripe
- Square
- Freshbooks
- Slack
- Zoom
- Google Drive
- WebHooks
- Airtable
- Microsoft SQL Server
- HubSpot
- Zoho CRM
- Authorize.Net
- AWeber
- Egnyte
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, BBC, Uber
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
JotForm is a professional, fully-featured mobile form builder for companies and individuals. This user-friendly and intuitive forms builder is known for its capability in helping create innovative and personalized forms for various purposes using its smart drag-and-drop forms editor. It also allows automatic synchronization of updated forms.
Company Email
support@jotform.com
Company's Address
1700 Montgomery St
San Francisco, CA 94111
USA
Jotform Comparisons
Popular Jotform Alternatives
The software analyzed on this page are merely a small part of our full CRM Software category and you should remember that there might be more desirable solutions available. If you want to ensure you make the best possible choice for your business we strongly urge you to test more solutions first. It may also be a good idea to check out our top 10 CRM Software list to see which solutions are in the current year the highest-ranking ones and leaders in the market.
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