What is better LiaCX or CustomerSuccessBox? A sensible way to choose the right Customer Experience Management Software product for your business is to cross-check the solutions against each other. Here you can compare LiaCX and CustomerSuccessBox and see their capabilities compared contrastively to help you choose which one is the superior product.
Similarly, you can examine their overall ratings, including: overall score (LiaCX: 8.6 vs. CustomerSuccessBox: 8.6) and user satisfaction (LiaCX: 100% vs. CustomerSuccessBox: 95%). Examine their distinctive features and similarities and discover which one outperforms the other. Likewise, think about your company tomorrow; will your business outgrow the app in the next 3-5 years?
As of now, the leading services in our Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Almost as important as functionalities and customer support level are pricing options offered by LiaCX and CustomerSuccessBox. While price should not be the only factor it’s surely a key thing to consider. You should expect a flexible pricing plan that can be adjusted to your company size and painlessly scaled up if your business develops. You should be certain you don’t opt for plans that include additional features that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can frequently benefit from discounts. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to spend any money and offers a practical overview of what it’s like to work with LiaCX and CustomerSuccessBox.
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