What is better KnowledgeOwl or ProProfs Help Desk? Purchasing the suitable Customer Support Software product is as easy as evaluating the strong and weaker functions and terms offered by KnowledgeOwl and ProProfs Help Desk. Here you can also match their all round scores: 8.0 for KnowledgeOwl vs. 8.5 for ProProfs Help Desk. Or you can verify their general user satisfaction rating, 97% for KnowledgeOwl vs. 100% for ProProfs Help Desk.
We suggest that you spend some time to review their unique features and determine which one is the better alternative for your business. Moreover. bear in mind to factor in your company’s or industry’s unique case, such as, a multilingual software for a global team or a mobile version to help you work on the go.
Currently, the most popular services in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
KnowledgeOwl integrates with the following business systems and applications:
Single Sign On
Salesforce
Active Directory
Okta
Google Apps
Zendesk
Help Scout
Freshdesk
Kayako
Google Analytics
MixPanel
Hotjar
SnapEngage
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Floship, iMentor, Freedom Australia
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
You don’t want exclusively a broad array of useful tools and flexible pricing plans from a well-known Customer Support Software. Almost as important as main features is a trustworthy customer support. You want to guarantee that if you have any questions about KnowledgeOwl or ProProfs Help Desk, or you face some problems, or maybe you’ll want to ask for a specific revision or feature useful to your company you can count on a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. It’s also a big plus if you can benefit from individual training or at least an FAQ you can use.
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