What is better Jira Service Desk or Avaya Aura Call Center Elite? Finding the appropriate Customer Support Software product is as simple as evaluating the solid and weak features and terms offered by Jira Service Desk and Avaya Aura Call Center Elite. Here it's also possible to match their general scores: 9.0 for Jira Service Desk vs. 7.1 for Avaya Aura Call Center Elite. Or you can look at their general user satisfaction rating, 96% for Jira Service Desk vs. N/A% for Avaya Aura Call Center Elite.
We suggest that you take some time to study their unique features and figure out which one is the better alternative for your company. What’s more bear in mind to factor in your company’s or industry’s special situation, such as, a multilingual app for a global company or a mobile app to help you work on the go.
In the event you have to quickly identify the optimal Customer Support Software according to our experts we suggest you examine these services: Freshdesk, Freshdesk Omni, Zendesk.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
If you compare various Customer Support Software products you shouldn’t just explore their list of features and available pricing plans. Keep in mind the product should be matching your needs and team so the more flexible their offer the better. Check which systems are supported by Jira Service Desk and Avaya Aura Call Center Elite and ensure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, as this might be a deal breaker for many businesses.
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