What is better Jira Service Desk or Avaya Aura Call Center Elite? If you’re getting a difficult time deciding on the best Customer Support Software product for your circumstances, try to compare the available software and find out which service offers more positive aspects. For example, here you can examine Jira Service Desk (overall score: 9.0; user rating: 96%) vs. Avaya Aura Call Center Elite (overall score: 7.1; user rating: N/A%) for their overall performance.
You can even see which one provides more tools that you need or which has more suitable pricing plans for your current budget constraints. Having a clear table to match their features will significantly improve the likelihood of getting the right product for your company. Take a closer look at other factors of the software such as ease-of-use, flexibility, scalability, and pricing terms.
People who are pressed for time or need a Customer Support Software suggestion from our experts may want to take a look at these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
When you research different Customer Support Software solutions you shouldn’t only study their features list and provided pricing plans. Pay attention to the fact that the service must be meeting your standards and company so the more flexible their offer the better. Find our what OSes are supported by Jira Service Desk and Avaya Aura Call Center Elite and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this might be a critical factor for many firms.
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