What is better Inkling Knowledge or Support Hero? It’s a good idea to use our scoring system to help you get a general idea which Knowledge Management Software product is more suitable for your business. For overall product quality, Inkling Knowledge earned 9.7 points, while Support Hero received 7.7 points. Meanwhile, for user satisfaction, Inkling Knowledge scored 91%, while Support Hero scored N/A%.
Information regarding their features, tools, supported platforms, customer service, and more are provided below to give you a more versatile analysis. Don’t forget to get only the features your company needs to avoid wasting resources for features that are unnecessary.
As of now, the most significant services in our Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
Inkling Knowledge is a platform for empowering your frontline workforce to deploy actions that are in accordance with situations and company rules and procedures. If you are interested in training and keeping your employees updated with regulations with this solution, you can request tailored enterprise pricing from the sales team by phone, email, or web form.
A dynamic and interactive knowledge authoring and sharing platform that empowers your frontline to perform consistently. It helps you to streamline the process of capturing helpful content, organizing them in meaningful ways, and deploying them organizational-wide for easy retrieval by your customer-facing teams.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
In case you are still having second thoughts about which product will be best in your case it may be a sound idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular every app is and how large is its online presence.For example, if you analyze Inkling Knowledge LinkedIn profile you’ll see that they are followed by 9149 people. In case of Support Hero the number of followers on their LinkedIn page is 76.
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