What is better Inkling Knowledge or Zendesk? Today’s companies require the best Knowledge Management Software product to remain competitive. On this page we help you with buying the right tool, by allowing you to assess Inkling Knowledge and Zendesk down to the very details of their individual functions.
You may as well make use of our total scoring values, which rate the software general quality and performance. Inkling Knowledge got a 9.7 score, while Zendesk has a score of 9.7. Likewise, you may compare their general user satisfaction rating: 91% (Inkling Knowledge) against 98% (Zendesk). Bear in mind to select the application that best matches your top priorities, not the solution with the higher number of features.
We know that not all businesses have enough time to scrutinize a large number of various products, so we created a list of suggestions that you may find useful. Our top selections for the Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
Inkling Knowledge is a platform for empowering your frontline workforce to deploy actions that are in accordance with situations and company rules and procedures. If you are interested in training and keeping your employees updated with regulations with this solution, you can request tailored enterprise pricing from the sales team by phone, email, or web form.
A dynamic and interactive knowledge authoring and sharing platform that empowers your frontline to perform consistently. It helps you to streamline the process of capturing helpful content, organizing them in meaningful ways, and deploying them organizational-wide for easy retrieval by your customer-facing teams.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both Inkling Knowledge and Zendesk were reviewed by a group of reliable B2B experts who carried out a thorough analysis of all core elements of each app. Their total rating was calculated with unique SmartScore system which calculates a separate partial score to every factor including: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We know useful features are not the only thing important to a business so we make sure we pay attention to all aspects of a solution before coming up with its final rating.
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