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Compare Inkling Knowledge vs PHPKB

What is better Inkling Knowledge or PHPKB? When looking for the proper Knowledge Management Software for your firm it is recommended that you evaluate the functions, rates, along with other crucial info about the product and vendor. Here, you are able to see the similarities and distinctions between Inkling Knowledge (overall score at 9.7 and user satisfaction at 91%) and PHPKB (overall score at 8.5 and user satisfaction at 100%).

You may also examine their unique details, like services, plans, pricing, terms and conditions, etc. Similarly, analyze the terms thoroughly for information on hidden costs, such as, setup fees, separate support plan, upgrade fees, cloud storage fees, and others.

We realize that not all companies have enough time to try out a wide range of different services, so we created a list of suggestions that you may find useful. Our top selections for the Knowledge Management Software category are: Remedy Knowledge Management, ServiceNow Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Content Authoring
  • Interactive Media Inclusion
  • Content Templates
  • One-Click Publishing
  • Mobile-Responsive Interface
  • Customized Library
  • Information Search
  • Notes & Highlights
  • Offline Access
  • Real-Time Alerts
  • Version Management
  • Usage Analytics
  • Quiz Widgets
  • Single Sign On
  • Access Permissions
  • xAPI

Pricing Info

Inkling Knowledge is a platform for empowering your frontline workforce to deploy actions that are in accordance with situations and company rules and procedures. If you are interested in training and keeping your employees updated with regulations with this solution, you can request tailored enterprise pricing from the sales team by phone, email, or web form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Taco Bell, McDonald’s, Whole Foods Market

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A dynamic and interactive knowledge authoring and sharing platform that empowers your frontline to perform consistently.

Company Email

press@inkling.com

Contact No.

Company's Address

Inkling Systems, Inc.
343 Sansome St., 8th Floor
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $285

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Content Publishing
  • Publication & Expiry Dates
  • Content Versioning
  • Custom Fields
  • Advanced & Live Search
  • Multiple User Types
  • User Groups
  • Statistics
  • User Feedback
  • Data Import & Export
  • LDAP Integration
  • Single Sign On
  • Backups

Pricing Info

PHPKB offers two enterprise pricing versions. The exact amount of your license would depend whether it is owned or hosted, your preferred edition, the number of administrative users, and your chosen support and maintenance subscription period. The removal of the branding label also requires an additional fee.

Standard Edition – starts at $285.00/one-time payment

  • 12 Months Technical Support
  • Unlimited End Users
  • MySQL Support
  • General Features
  • Basic Article Management
  • Unlimited Custom Text Fields
  • Feedback Options
  • Reports & Statistics
  • Search Engine Optimization
  • Backups

Enterprise Edition – starts at $515.00/one-time payment

  • All Standard Edition Features
  • Microsoft SQL Server Support
  • LDAP Integration & Authentication
  • Article Change Log
  • Article Versions Comparison
  • Article Locking
  • Article Autosaving
  • Unlimited Drop-Down Menu Fields
  • Unlimited Checkboxes

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Royal Caribbean International, Harvard University Faculty of Arts and Sciences, Government of Bermuda Department of Immigration

Integrations

PHPKB supports connections with the following:

  • MySQL
  • Microsoft SQL Server
  • Microsoft Active Directory
  • Novell eDirectory
  • Open LDAP
  • Posix Account
  • Samba
  • Other LDAP Servers

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A full-featured and modern knowledge management software that can deploy as an owned or hosted application.

Company Email

Contact No.

Company's Address

Chadha Software Technologies Pvt. Ltd.
232, Green Model Town
Jalandhar City, Punjab 144003
India

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

If you are still having doubts about which product will be best for your company it may be a good idea to check out each service’s social metrics. These metrics are usually an indicator of how popular each software is and how big is its online presence. For instance, in case of Facebook Inkling Knowledge has 6034 likes on their official page while PHPKB profile is liked by 2431 users.

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