What is better Inforobo or ScreenConnect? With different features, pricing, details, and more to compare, choosing the best Customer Support Software for your business is challenging. Nevertheless by using our system, you can easily match the functions of Inforobo and ScreenConnect including their general score, respectively as: 8.0 and 9.0 for overall score and N/A% and 96% for user satisfaction.
You can also evaluate them feature by feature and find out which application is a better fit for your business. Remember to ask for a trial version first prior to subscribing to get a firsthand experience how the solution can help you in practical situations.
Our experts made sure to review all popular Customer Support Software services that you can find on the market, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
Dialogue-base up to 50 dialogues
5,000 messages/queries per month
1 human agent accounts
Live chat takeover by human
Speech recognition & text to speech (English)
Voice enable website
Visitor details
Real-time visitor tracking
Send Targeted Messages
Media sharing
Smart chat routing
Chat Analytics
Lead acquisition
Automated greetings
Mobile chat window
256-bit SSL secure connection
Trusted domains
Chat window customization
Agent roles
Chat history
Targeted Engagement Triggers
Email support
Professional – $39/month or $29/month (annual billing)
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as useful features and client support responsiveness are pricing packages made available by Inforobo and ScreenConnect. Although price should not be the only aspect it’s surely a significant thing to consider. You should try to find a flexible pricing plan that can be adjusted to your company size and painlessly scaled up when your team grows. You should be certain you don’t opt for pricing plans that have additional functionalities that you won’t use and always make an effort to get in touch with the vendor directly as big companies can frequently benefit from special pricing. You should also try out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to pay any money and gives you a practical overview of what it’s like to work with Inforobo and ScreenConnect.
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