What is better Inforobo or Zendesk? Buying the best Customer Support Software product is all about assessing various solutions and figuring out the top program for your specific needs. Our proprietary process provides you with an instant look at the general rating of Inforobo and Zendesk. For general quality and performance, Inforobo scored 8.0, while Zendesk scored 9.7. On the other hand, for user satisfaction, Inforobo earned N/A%, while Zendesk earned 98%.
Below it's also possible to check their functionalities, terms, plans, etc. to see which application will be more appropriate for your company. One key element to check is whether the app lets you to enable/disable limitations on different types of users to protect any confidential business data.
We are aware that not all people have enough time to examine dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
Dialogue-base up to 50 dialogues
5,000 messages/queries per month
1 human agent accounts
Live chat takeover by human
Speech recognition & text to speech (English)
Voice enable website
Visitor details
Real-time visitor tracking
Send Targeted Messages
Media sharing
Smart chat routing
Chat Analytics
Lead acquisition
Automated greetings
Mobile chat window
256-bit SSL secure connection
Trusted domains
Chat window customization
Agent roles
Chat history
Targeted Engagement Triggers
Email support
Professional – $39/month or $29/month (annual billing)
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
It may not always be enough to simply compare Inforobo and Zendesk with each other. While useful functionalities, pricing plans and customer comments are all important and should be included when making a final choice, you should also take a look at the recognition and awards claimed by every software. Frequently a less popular software may turn out to be an excellent choice that was a winner of many industry awards such as our Exceptional Customer Support Award which proves that regardless of lesser market presence it’s a significant rival to the solutions that dominate the market.
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