What is better Inforobo or Kayako? If you’re experiencing a difficult time deciding on the best Customer Support Software product for your company, we suggest that you do a comparison of the available software and discover which tool offers more benefits. For instance, here you can review Inforobo (overall score: 8.0; user rating: N/A%) vs. Kayako (overall score: 9.0; user rating: 95%) for their overall performance.
You can even see which one provides more tools that you need or which has more flexible pricing plans for your current situation. Having a clear table to evaluate their features will significantly increase the chances of obtaining the appropriate product for your company. Look closely at other factors of the software for example ease-of-use, adaptability, scalability, and pricing plans.
We are aware that not all companies have the time to try out a wide range of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
Dialogue-base up to 50 dialogues
5,000 messages/queries per month
1 human agent accounts
Live chat takeover by human
Speech recognition & text to speech (English)
Voice enable website
Visitor details
Real-time visitor tracking
Send Targeted Messages
Media sharing
Smart chat routing
Chat Analytics
Lead acquisition
Automated greetings
Mobile chat window
256-bit SSL secure connection
Trusted domains
Chat window customization
Agent roles
Chat history
Targeted Engagement Triggers
Email support
Professional – $39/month or $29/month (annual billing)
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
It may not always be sufficient to just compare Inforobo and Kayako against one another. Although reliable features, cost and user comments are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards merited by every software. In many cases a less popular solution may turn out to be a good choice that was distinguished with SaaS awards such as our Experts’ Choice Award which reveals that in spite of lesser market popularity it’s a worthy rival to the software that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
